Please read carefully.

F . A .Q

WHO ARE WE?


Im Raevan, a one woman show out of Northern Alberta, Canada!
Sharing all my rambles, photography and art.
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Writings + Photography: Raevan
Art: Raevan (digital freehand) + Midjourney + Photoshop

SHIPPING:

  • We ship within Canada and the USA only.

  • We ship every Monday - Friday unless otherwise stated. We do NOT ship on weekends or Holidays.
  • ALL items ship from Alberta, Canada via CANADA POST unless otherwise stated.

  • We offer NON TRACKED LETTERMAIL SHIPPING via CANADAPOST: within Canada ONLY - $3. Use NON TRACKED LETTERMAIL SHIPPING at your own discretion, as it can take up to 21 business days and tracking is not included.

  • We offer TRACKED SHIPPING via CANADA POST for CANADIAN/USA customers: prices are determined by the courier upon checkout and are not the cheapest.

  • FREE TRACKED SHIPPING on orders of $75 or more.

  • ALL items will be shipped in a padded mailer with cardboard backing (lettermail shipping) or cardboard mailer (tracked shipping). POSTMAN WILL NOT BE BENDING YOUR PACKAGES!

  • MOON + RAEVAN is not responsible for any custom/duty charges the customer may encounter. If you choose not to accept the items due to these charges, you will not be refunded for shipping.

  • MOON + RAEVAN is not responsible for any lost/damaged/stolen items once shipped, although we will do everything we can to resolve the situation.
  • Please review your shipping information carefully, orders can't be changed once placed.

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REFUNDS + RETURNS:

  • ALL SALES ARE FINAL. NO REFUNDS/RETURNS/EXCHANGES.