Please read carefully.

F . A .Q

WHO ARE WE?

SHIPPING:

  • We ship within Canada and the USA only. 
  • We ship every Monday + Thursday unless otherwise stated. We do NOT ship on weekends or Holidays.
  • ALL items ship from Alberta, Canada via CANADA POST unless otherwise stated. 
  • We offer NON TRACKED LETTERMAIL SHIPPING via CANADAPOST: Canada/USA - $3 for all corresponding items. All other items will be courier priced/tracked. Choose your desired shipping at checkout. 
  • Use NON TRACKED LETTERMAIL SHIPPING via CANADAPOST at your own discretion, as it can take up to 14 business days and tracking is not included. 
    ALL other shipping options reflect courier pricing. 
  • We are not responsible for shipping charges. The prices you see are set by the courier. It is ridonkulous out here! So sorry.
  • ALL items will be shipped in a cardboard mailer, padded mailer and/or rigid mailer and/or with cardboard backing. POSTMAN WILL NOT BE BENDING YOUR PACKAGES! 
  • MOON + RAEVAN is not responsible for any custom/duty charges the customer may encounter. If you choose not to accept the items due to these charges, you will not be refunded for shipping. 
  • MOON + RAEVAN is not responsible for any lost/damaged/stolen items once shipped. This is a carrier issue, you will need to contact the carrier for help/compensation. 
  • Please review your shipping information carefully, orders can not be changed once placed. 

YOU GOT THE WRONG ITEM?

REFUNDS + RETURNS:

  • ALL SALES ARE FINAL. NO REFUNDS/RETURNS/EXCHANGES.

STILL HAVE QUESTIONS? SEND US AN EMAIL.

CONTACT