F . A .Q
WHO ARE WE?
Im Raevan, a one woman show out of Northern Alberta, Canada!
Sharing all my rambles, photography and art.
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Writings + Photography: Raevan
Art: Raevan (digital freehand) + Midjourney + Photoshop
SHIPPING:
We ship within Canada and the USA only.
We ship every Monday - Friday unless otherwise stated. We do NOT ship on weekends or Holidays.
ALL items ship from Alberta, Canada via CANADA POST unless otherwise stated.
We offer NON TRACKED LETTERMAIL SHIPPING via CANADAPOST: within Canada ONLY - $3. Use NON TRACKED LETTERMAIL SHIPPING at your own discretion, as it can take up to 21 business days and tracking is not included.
We offer TRACKED SHIPPING via CANADA POST for CANADIAN/USA customers: prices are determined by the courier upon checkout and are not the cheapest.
FREE TRACKED SHIPPING on orders of $75 or more.
ALL items will be shipped in a padded mailer with cardboard backing (lettermail shipping) or cardboard mailer (tracked shipping). POSTMAN WILL NOT BE BENDING YOUR PACKAGES!
MOON + RAEVAN is not responsible for any custom/duty charges the customer may encounter. If you choose not to accept the items due to these charges, you will not be refunded for shipping.
MOON + RAEVAN is not responsible for any lost/damaged/stolen items once shipped, although we will do everything we can to resolve the situation.
Please review your shipping information carefully, orders can't be changed once placed.
YOU GOT THE WRONG ITEM?
Please provide your order number, email and a photo of the item you received to hello@moonandraevan.com
REFUNDS + RETURNS:
ALL SALES ARE FINAL. NO REFUNDS/RETURNS/EXCHANGES.